Case Study 2

IT Support

Company: International Reservations

Contact: Lynne Marshall

Position: Managing Director

Background

International Reservations are one of the leading hotel booking agents in the UK. Lynne Marshall, the Managing Director was aware that their previous IT support services company was not providing the technical and business solutions that International Reservations required. Lynne commented 'Our previous IT support services company were not able to understand the business as well as the technical requirements that a SME is faced with, their response times were slow in terms of system failure and we were never made aware of the solutions that could enhance our IT functions and bring a real cost benefit to International Reservations. What we needed was an IT partner who could not only support us technically but also clearly explain how to utilise IT to its maximum potential and to clearly identify the cost benefits of investment to the business'.

Solution

Lynne contacted netexperts after being referred by a business associate and has not looked back since. Lynne commented 'Since partnering with netexperts 3 years ago we now have robust IT systems that are driving International Reservations forward in its marketplace, we have worked with netexperts to gain a clearer understanding of how our IT systems are core to driving our business forward, we have achieved tangible efficiency savings and have had clear and concise advise on how our IT systems are of paramount importance to keeping us at the leading edge of our industry'. This understanding of the client's business requirements is coupled with leading technical knowledge.

"netexperts also bring International Reservations a level of support that we had not previously found with IT support companies; netexperts response times are always within their stated times and technically we have yet to have an issue that has not been resolved". "As an added bonus we always have detailed documentation of all the work that netexperts performed for International Reservations, we truly feel that we now have our own IT department and IT advisors"