IT
SUPPORT
Company:
International
Reservations
Contact:
Lynne Marshall
Position:
Managing Director
BACKGROUND
International Reservations are one of the leading hotel booking
agents in the UK. Lynne Marshall, the Managing Director was
aware that their previous IT support services
company was not providing the technical and
business solutions that International Reservations
required. Lynne commented 'Our previous IT
support services company were not able to
understand the business as well as the technical
requirements that a SME is faced with, their
response times were slow in terms of system
failure and we were never made aware of the
solutions that could enhance our IT functions and
bring a real cost benefit to International
Reservations. What we needed was an IT partner
who could not only support us technically but also
clearly explain how to utilise IT to its maximum
potential and to clearly identify the cost
benefits of investment to the business'
Lynne contacted netexperts
after being referred by a business associate and has
not looked back since. Lynne commented
'Since
partnering with netexperts 3 years ago we now have
robust IT systems that are driving International
Reservations forward in its marketplace, we have
worked with netexperts to gain a clearer
understanding of how our IT systems are core to
driving our business forward, we have achieved
tangible efficiency savings and have had clear and
concise advise on how our IT systems are of
paramount importance to keeping us at the leading
edge of our industry'. This understanding of the client's business requirements is coupled with
leading technical knowledge.
"netexperts also bring
International Reservations a level of support that
we had not previously found with IT support
companies; netexperts response times are always
within their stated times and technically we have
yet to have an issue that has not been
resolved". "As an added bonus we always
have detailed documentation of all the work that
netexperts performed for International Reservations,
we truly feel that we now have our own IT
department and IT advisors"
CASE
STU